['Privacy Policy for The Windsor Paw Spa\n\nAt The Windsor Paw Spa, we value your privacy and are committed to protecting the personal data you share with us through our online platform and related services. This privacy policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.\n\nInformation We Collect \nWe collect personal information that you voluntarily provide when using our online platform or engaging with our services, including: \n- Contact details such as your name, address, phone number, and email address \n- Pet information, including breed, age, and health details necessary for grooming and care \n- Payment information when appointments are booked or services purchased \n- Records of appointments, treatments, and service preferences \n- Communications you send to us through emails or contact forms \n\nHow We Use Your Information \nPersonal data collected is used to: \n- Provide and manage pet grooming and care services efficiently \n- Schedule and confirm appointments and follow-ups \n- Communicate important information regarding your bookings and our services \n- Process payments and manage billing \n- Comply with legal obligations and law enforcement requests \n- Improve and personalise your experience on our online platform \n\nLegal Basis for Processing \nWe process your personal information based on one or more of the following legal grounds: \n- Your consent, when you have explicitly agreed to our use of your data for specific purposes \n- Performance of a contract, such as providing grooming services you have requested \n- Compliance with legal obligations to which The Windsor Paw Spa is subject \n- Legitimate interests pursued by us, such as improving our services and ensuring security \n\nData Sharing and Disclosure \nWe do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our business, such as payment processors or IT support companies. These parties are only permitted to use your information as necessary to provide these services and are required to keep your data confidential. \n\nWe may disclose your information if required to do so by law or in response to valid requests by public authorities. \n\nData Security \nWe implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction. Access to your information is restricted to authorized personnel who require it to perform their job functions. \n\nData Retention \nWe retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements. After that, we securely delete or anonymize your information. \n\nYour Rights \nUnder data protection laws, you have certain rights regarding your personal information, including the right to: \n- Access your data and obtain a copy \n- Request correction of inaccurate or incomplete data \n- Request deletion of your data when it is no longer necessary for the purposes collected \n- Restrict or object to certain data processing activities \n- Withdraw consent at any time where processing is based on consent \n- Receive your data in a portable format and transfer it to another service provider \n- Lodge a complaint with a supervisory authority if you believe your rights have been violated \n\nTo exercise these rights, please contact us at The Windsor Paw Spa, 58 Maplewood Crescent, Suite 3B, Reading, Berkshire, RG1 7AJ, United Kingdom. \n\nCookies and Tracking Technologies \nOur online platform may use cookies and similar tracking technologies to enhance user experience, analyze site usage, and support marketing efforts. You can control cookies through your browser settings but note that disabling cookies may affect the functionality of the platform. \n\nChildren’s Privacy \nOur services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately so we can take appropriate measures. \n\nChanges to This Privacy Policy \nWe may update this privacy policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. We encourage you to review this policy periodically. \n\nContact Us \nFor any questions or concerns regarding this privacy policy or our data practices, please write to: \n\nThe Windsor Paw Spa \n58 Maplewood Crescent \nSuite 3B \nReading, Berkshire \nRG1 7AJ \nUnited Kingdom \n\nPhone: +44 118 972 3051 \n\nThank you for trusting The Windsor Paw Spa with your pet’s care and your personal information. Your privacy is important to us.', 0.001582, 'gpt-4.1-mini']